Privacy Policy

1. Our Approach to Privacy

At Veressa, we respect the privacy of our customers and website visitors. This Privacy Policy describes how information may be collected, used, stored, and protected when you browse our website, interact with our services, or purchase wall art prints and canvas artwork from us.

We aim to collect only the information reasonably necessary to operate our store, process orders, provide customer support, and maintain a secure and reliable shopping experience.

2. Information You Choose to Provide

Information Related to Orders

When you purchase from Veressa, we may need certain personal and order information to process and deliver your purchase. This may include:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Products purchased

  • Selected sizes, quantities, and other order details

Payments are handled through trusted third-party payment providers. Veressa does not store your payment card or other financial payment credentials on its own servers.

Customer Service Information

If you contact our support team, we may retain information contained in your communication, including emails, messages, files, or attachments you voluntarily provide.

This information is used to respond to your enquiry and help us provide and improve customer support.

3. Information Collected Through Website Use

Some technical information may be collected automatically when you visit or navigate our website.

Depending on how you interact with the Site, this may include:

  • IP address

  • Browser type

  • Device information

  • Pages or sections viewed

  • Time spent on the website

We use this type of information to understand how the website is being used, improve performance and usability, and help maintain website security.

4. Cookies and Similar Technologies

Veressa uses cookies and related technologies to operate certain website functions and understand how visitors interact with our Site.

These technologies may include:

Essential cookies
These support necessary website functions, including shopping-cart features and secure checkout.

Analytics technologies
These help us understand visitor activity and identify ways to improve website performance and usability.

Marketing technologies
These may be used to support advertising that is more relevant to visitors.

You can control or disable cookies through the settings available in your web browser. Disabling certain cookies may affect some website functionality.

5. Purposes for Using Personal Information

Information collected by Veressa may be used to:

  • Process, prepare, and fulfil your orders

  • Send order confirmations and shipping-related communications

  • Answer customer questions and provide support

  • Identify and prevent suspected fraud or unauthorized activity

  • Maintain and improve website functionality

  • Analyse and improve the shopping experience

  • Send promotional or marketing communications where you have chosen to receive them

  • Satisfy applicable legal, regulatory, or compliance obligations

If you receive marketing emails from us, you can unsubscribe at any time using the unsubscribe option included in the relevant communication.

We do not use your personal information for unrelated purposes without obtaining appropriate consent.

6. When Information May Be Shared

We do not sell or rent your personal information.

Information may be shared with selected third parties only where reasonably necessary to operate Veressa, complete your order, provide services, or comply with legal requirements.

Depending on the circumstances, these parties may include:

  • Delivery and shipping providers — to receive the information necessary to deliver your order.

  • Payment service providers, including providers such as Stripe or PayPal — to securely process payments.

  • Operational service providers — where limited information is required to support website functionality or business operations.

  • Government or legal authorities — where disclosure is required by law or is necessary to protect our legal rights.

Third parties receiving information from us are expected to maintain appropriate safeguards for the personal information they handle.

7. Retention and Protection of Information

We retain information for as long as it is reasonably necessary for the purposes described in this Privacy Policy.

Order and transaction records may be retained for legal, tax, accounting, or other applicable record-keeping requirements. Other information is generally retained only for the period reasonably required for its intended purpose.

We use standard security practices intended to protect personal information against unauthorized access, misuse, alteration, or disclosure.

These measures may include:

  • SSL-encrypted connections

  • Restricted access to information

  • Security controls and monitoring of relevant systems

While we take reasonable precautions, no online transmission or electronic storage system can be guaranteed to be completely secure.

8. Your Data Protection Rights

Depending on where you live and the laws that apply to you, you may have rights concerning the personal information we hold about you.

These may include the right to:

  • Request access to your personal information

  • Obtain a copy of certain information we hold about you

  • Ask us to correct inaccurate or outdated information

  • Request deletion of personal information where applicable

  • Object to or request restrictions on certain processing activities

  • Request the transfer of your information to another service provider where applicable

If you would like to exercise an applicable privacy right, please contact us using the contact details below.

9. Changes to This Privacy Policy

Our privacy practices may change over time due to operational, legal, regulatory, or other relevant developments.

When changes are made, we will publish the revised Privacy Policy on this page and update the applicable date.

Your continued use of the Veressa website after an updated Privacy Policy has been published constitutes acceptance of the revised Policy.

10. Contacting Veressa About Privacy

If you have a question about this Privacy Policy, want to make a privacy request, or need clarification regarding how your information is handled, please contact us:

Veressa
Email: contact@veressa.shop
Phone: +44 7783473051
Address: Grange Ln N, Scunthorpe DN16 1BN, United Kingdom