Return & Refund Policy

At Veressa, we want you to feel confident when purchasing wall art and canvas artwork from our store. If an eligible purchase is not suitable for you, you may request a return or exchange within 30 days of the date your order was delivered, provided the requirements below are met.

1. Conditions for an Eligible Return

Before requesting a return, please make sure the artwork meets all of the following requirements:

  • The item has not been used and remains in its original condition.

  • All original packaging, accessories, and materials supplied with the order are included.

  • Valid proof of purchase, such as your order confirmation, is available.

  • The artwork has not been changed, modified, or personalized beyond the standard options offered on its original product page.

Items that do not meet these requirements may not qualify for a return.

2. Return Approval Is Required

Please do not send an item back before contacting us.

Every return must be approved in advance. To request authorization, email:

contact@veressa.shop

After your return request has been reviewed and approved, we will provide you with:

  • A prepaid return shipping label

  • Guidance on how to package the artwork safely

  • A Return Authorization Number (RA#) to be clearly displayed on the outside of the return package

Packages returned without prior authorization may be refused or may not be processed.

3. Artwork Arriving Damaged or Incorrect

If your order arrives with a problem, please contact us as soon as possible.

This includes situations where:

  • The artwork or its packaging has been damaged during delivery.

  • You received a different product, size, or colour from what you ordered.

  • One or more products, components, or included materials are missing.

We will assess the information provided and determine the appropriate resolution for the issue.

4. Products Excluded from Returns

Certain purchases are not eligible for return under this policy.

These include:

  • Personalized or customized wall art

  • Final-sale and clearance items

  • Products that were damaged after delivery as a result of misuse or improper handling

5. Exchanges and Replacement Purchases

If you would prefer a different product, the original item must first be returned through the normal return procedure.

Once that process has been completed, you will need to place a new order for the replacement artwork.

Where applicable, an approved refund or store credit may be applied toward the replacement purchase.

6. How Refunds Are Processed

After your returned artwork reaches us, it will normally be inspected within approximately 3–5 business days.

Once the return has been approved, the applicable refund will be sent to the original payment method within 5–7 business days.

Please be aware that your bank or payment provider may need an additional 3–10 business days to process the refund and make the funds available in your account.

7. Return & Refund Support

If you have questions about eligibility, an existing return, or your refund status, please contact Veressa:

Veressa
Email: contact@veressa.shop
Phone: +44 7783473051
Address: Grange Ln N, Scunthorpe DN16 1BN, United Kingdom